"From requirements confirmation to sample delivery, the Zhaoguang team completed the development of our special connector in just 72 hours," the purchasing director of a locomotive manufacturer said in an interview. This efficiency stems from Zhaoguang's unique "three-tier service approach": front-end sales engineers are stationed on-site to coordinate requirements, the mid-end technical team provides solutions within 48 hours, and the back-end production department establishes a "green channel" to prioritize production.

Chen Fang, the company's service manager, explained that by establishing a customer profile database, the company can accurately track the usage of each batch of products. The "Zhaoguang Cloud Service" platform, launched in 2024, further implements digital service features such as parts lifecycle management and online technical training. Data shows that since the platform's launch, customer problem resolution efficiency has increased by 60%, and service satisfaction has reached 98.7%.